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Troubleshooting installation and licensing

Troubleshooting installation and licensing

Owned by Gisela Roberts
Last updated: Sept 22, 2023 by Ben Stanley

The following issues are known to exist when using VAULT and the Sentinel license manager.

IssueWorkaround
If you uninstall the latest version (9.8) of the Sentinel License Manager and install an older version, none of your previously available network licenses are displayed.

If you need to use an older version of Sentinel License Manager:

  1. Copy:
    C:\Program Files (x86)\Common Files\Thales\Sentinel RMS License Manager\WinNT\lservrc
    to
    C:\Program Files (x86)\Common Files\SafeNet Sentinel\Sentinel RMS License Manager\WinNT\lservrc
  2. Either reboot the machine or stop and then restart the Sentinel RMS License Manager service.
If you're using VAULT version 1.6 or later, versions of the license server earlier than 9.8 are not displayed in the Available servers list or in the 9.8 version of the WlmAdmin utility.To specify a license server on your network, select Use a Specific Network License Server, enter the name in the License Server field, and click OK.

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