Vicon Valkyrie troubleshooting

Set up your Valkyrie system

I am missing some equipment
or
Some equipment appears damaged from shipment.

• Contact Vicon Support.

Connecting

My hardware isn’t connecting to the computer.

• Confirm that the IP address settings are correct following the instructions in Connect and configure the PC.
• Check the network card settings, including Jumbo Packets (see Configuring network card settings).
• Disable any firewall on the network card.
• Confirm that the Ethernet cable is firmly seated.
• Ensure you are an administrator on the computer.

Camera hardware

I don’t see an image from the camera.

• Confirm that you've removed the lens cap.
• Ensure that the aperture is not fully closed.
• Confirm that the Strobe Intensity is high (best on full at 1) and that the Threshold is not too high (a good default is 0.2).

When I tap a calibrated camera to select it, the camera indicates that it has been bumped.

• To change the sensitivity of the camera to taps, in the camera’s Properties pane, go to the Accelerometer section and lower the Bump Sensitivity setting.

Calibrating cameras

After calibrating, image errors are very high.

• Ensure that the camera aim and focus are correct, the camera properties are set appropriately, and that you covered the whole volume during your wand wave, then repeat the calibration.
• Ensure Active Wand is selected in the Camera Calibration panel.