Download a PDF copy of this guide.

Each Vicon camera and connectivity unit is programmed with firmware to control its operation. Periodically, Vicon supplies firmware updates to correct or improve device functionality. You are automatically notified when any component of your Vicon system is running out-of-date firmware, and given the opportunity to update to the latest version.

You apply the firmware updates to your Vicon devices via the Vicon Ethernet network using Vicon Firmware Manager. This guide provides information on how to install and use it.

Note that in versions of Vicon application software earlier than Tracker 3.10, Shogun 1.9, Nexus 2.15, and Evoke 1.6, the Vicon Firmware Update Utility performs the same function as Vicon Firmware Manager and is used in the same way.

Vicon Firmware Manager has been tested with Microsoft Windows 10.

In this guide:

Install Vicon Firmware Manager

To install Vicon Firmware Manager:

• Install your Vicon application software (Nexus, Shogun, Tracker, Evoke).
  Vicon Firmware Manager is installed automatically as part of the installation.
  

or

• Download and install Vicon Firmware Manager from the Camera Firmware page on the Vicon website.

Start Vicon Firmware Manager

When you have installed and started Firmware Manager, to enable it to communicate with the cameras and update their firmware, make sure it is not blocked by the Windows firewall.

You can start Vicon Firmware Manager in either of the following ways:

• Start Firmware Manager from your Vicon application software
• Start Firmware Manager as a standalone application

Start Firmware Manager from your Vicon application software

1. When you start your Vicon application software or connect any Vicon devices into your system, Firmware Manager checks whether the firmware for all your devices is up-to-date.

   If your devices aren’t using the latest firmware, a yellow warning triangle is displayed in the toolbar to let you know that a more up-to-date version of the firmware is available.

2. Click the icon to display more information.

3. In the Firmware Update Available window, click Yes to open Vicon Firmware Manager* and close your Vicon application software.

If you don't have continual internet access, your Vicon application software is unable to notify you when a new version of the system firmware is available. To find out how to handle this situation, see Update firmware on machines without internet access.

__________

*Note that in versions of Vicon application software earlier than Tracker 3.10, Shogun 1.9, Nexus 2.15, and Evoke 1.6, the Vicon Update Utility opens.

Start Firmware Manager as a standalone application

• From the Windows Start menu, click Vicon >Vicon Firmware Manager.

  

Use Vicon Firmware Manager

Vicon Firmware Manager enables you to download the latest version of the Vicon firmware and update the connected devices in your Vicon system.

• Update to the latest firmware version
• Update firmware on machines without internet access

Update to the latest firmware version

To update to the latest firmware version, you must first download the latest firmware bundle, then select the devices and update them.

Download the latest firmware version

1. When you start Vicon Firmware Manager, in the Firmware section at the top of the window, a message warns you if a more recent version of the firmware than you've previously downloaded is available.

   

   The location of the currently loaded Vicon firmware is displayed below.

2. To download the latest version of the firmware, click Download.

If you do not have continual internet access, Vicon Firmware Manager is unable to notify you when a new version of the system firmware is available. For information on how to handle this situation, see Update firmware on machines without internet access.

Update connected devices

The Devices list shows all the system devices and, if they are connected, their current firmware version and other details.

From the Options menu, you can filter which devices are displayed in the list and choose whether to omit devices that are already up-to-date from the update.

By default, all devices are displayed and up-to-date devices are omitted:

To update selected devices:

1. At the top left of the Devices list, select the checkbox to select all the devices. (Unless you've cleared the Skip Up To Date Devices option in theOptions menu, when you click Update, any up-to-date devices are omitted from the update process.) If you don’t want to update some of the devices, in the Devices list, clear the relevant check box(es).

2. Ensure that the devices that you want to update are selected and then click Update.

   A progress bar indicates the percentage of the update that is complete and a message is displayed warning you not to run other Vicon software while the firmware update is in progress.

   When the update is complete, success is indicated by green bars and text in the Firmware section at the top of the window and the Update section at the bottom, and Succeeded bars in the Update Progress column.

   

If the any of the devices fails to update, check that the relevant devices are correctly connected and retry the update. If you have any further issues, contact Vicon Support.

Update firmware on machines without internet access

If you do not have continual internet access, Vicon Firmware Manager is unable to notify you when a new version of the system firmware is available. In this case:

1. Install Vicon Firmware Manager on an internet-connected machine to detect and download the latest version of the firmware.
2. Transfer this download to an accessible location on the local machine.

3. On the local machine, start Vicon Firmware Manager, click the Load button to the right of the firmware path field and browse to the required firmware version.

4. Select and update the devices in the normal way (see Update connected devices).